When you find the right employees, you want to do everything in your power to keep them. This not only benefits the bottom line, but increases sales, strengthens customer loyalty, and improves employee morale.
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The Harvard Business Review recently published an article called "Putting the Service-Profit Chain to Work". This article does an excellent job explaining the linkage between leadership, employee engagement, customer retention, and profitability...
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If your company has compensation right -- and your managers are trained to drive engagement daily in a performance-based culture – Happy New Year! If not, check out this article published by PayScale Human Capital that discusses compensation best practices for 2017. This report identifies numerous reason that employees leave companies – and surprise, they have very little to do with compensation.
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