Hospitality

Create unforgettable experiences with a top-notch team.

From casual dining and boutique hotels to global resorts, discover strategies and innovative solutions tailored to the hospitality industry.

How We Optimize Human Capital in Hospitality

Activate Human Capital Group offers a suite of world-class tools and user-friendly systems designed to enhance the engagement, retention, and overall performance of hospitality organizations. Here’s how we can make a difference:

Employee Engagement Programs

The strongest predictor of customer engagement in hospitality is the satisfaction and engagement of your employees - by a long shot. Our engagement programs measure and improve the commitment and discretionary effort of your staff, leading to enhanced customer service and employee retention.

Predictive Index

This tool helps in understanding the behavioral traits and cognitive abilities of your most successful employees, ensuring you’ve got the right people in the right roles. This tool offers opportunities to support talent acquisition, interviewing, onboarding, and talent-driven career path development more inclusively and effectively. In hospitality, where customer experience is critical, this can lead to improved customer satisfaction and profitability.

Coaching & Consulting

Receive data-driven expert guidance tailored to the unique challenges and opportunities of the hospitality industry, from customer service to operational efficiency.

Leadership Training

Did you know that only 1 in 6 people have the natural talent to manage? The rest of us need a roadmap. Is it time to equip your supervisors, managers, and leaders with the skills necessary to manage more effectively? At Activate, we help leaders at every level enhance autonomy, engagement, and morale among their team members.

Talent Development

Here’s a fun fact, fully engaged employees are 15.5x more likely to spend their entire careers with you. That’s what we’re aiming for as we align your business strategy with your talent strategy to drive retention, performance, and customers who act as brand ambassadors. We help you not only hire the best then engage nurture their development, ensuring long-term retention and success.

Strengths Discovery

Activate's Strengths Discovery process identifies the unique strengths and talents of each team member. In hospitality, where the quality and consistency of every customer interaction is key, understanding and leveraging these strengths consistently leads to exceptional experiences, better customer relationships, and a more motivated workforce.

Who We Serve

Activate Human Capital Group proudly extends its expertise to a wide array of sectors within the hospitality industry, aiming for a 10X return on investment with each client we serve.

  • Quick Service Restaurants

  • Casual & Fast Casual Dining

  • Fine Dining Establishments

  • Timeshare & Vacation Clubs

  • Hotels and Resorts

  • Private Clubs

  • Travel & Tourism

  • Entertainment & Recreation

Benefits of Partnering With Activate

Elevating Employee Engagement

Creating a Vibrant and Motivated Workforce

  • Boosting Morale: Through our tailored engagement programs, we help create a positive work environment where employees feel valued and motivated, leading to higher job satisfaction and productivity.

  • Enhancing Customer Service: A happy and engaged workforce directly translates to improved customer interactions, ensuring that guests have memorable experiences at your establishment.

  • Reducing Turnover: In an industry where employee turnover is high, our programs can improve retention by 25%, saving on recruitment/training costs and maintaining a more stable, experienced team.

Developing Talent for Peak Performance

Placing the Right People in the Right Roles

  • Predictive Index: Utilize our Predictive Index tools to ensure that each member of your team is in a role that suits their strengths and capabilities, leading to better performance and job satisfaction.

  • Leadership Development: Equip your managers and leaders with the skills they need to inspire and guide their teams effectively, creating a strong leadership foundation for your business.

  • Team Synergy: Our Team Accelerator Programs are designed to enhance collaboration and cohesion among your staff, ensuring that everyone is working together seamlessly to provide exceptional hospitality services.

Strategic Business Optimization

Driving Success in the Competitive Hospitality Market

  • Tailored Business Consulting: Expert advice and strategies designed for the hospitality industry, helping you navigate challenges and seize growth opportunities.

    Enhanced Operational Efficiency: Our programs and tools help streamline your operations, ensuring that your business runs smoothly and efficiently, leading to cost savings and improved customer experiences.

    Building a Strong Brand: Through improved employee engagement, operational efficiency, and exceptional customer service, we can help strengthen your brand’s reputation in the hospitality market, attracting more guests and driving business success.

FAQs

  • Activate offers tailored solutions to address the unique challenges and opportunities within the hospitality sector. We focus on enhancing employee engagement, developing optimal talent, and improving leadership skills, all of which are crucial for providing exceptional customer service and ensuring smooth operations in hotels, restaurants, and other hospitality businesses.

  • Absolutely! Activate’s programs are designed to benefit businesses of all sizes. We help small restaurants and hospitality businesses understand their team’s strengths and areas for growth, leading to improved employee engagement, higher average ticket size, more seamless teamwork, and most importantly, enhanced customer experiences.

  • For large enterprises, Activate offers a suite of tools including employee engagement surveys, leadership development programs, and talent development strategies. These tools help in identifying areas for improvement, fostering a positive work culture, and ensuring that every employee is in a role where they can thrive and contribute to the business’s success… so they STAY!

  • Activate stands out due to our focus on data-driven decision making and a commitment to measurable results for our clients. We are continually improving our understanding the unique dynamics of the hospitality industry and use that understanding to combine data-driven insights with a human touch, ensuring that our strategies are not only effective but also resonate with the values and goals of your business.

  • Yes, we can. Activate offers various training and development programs aimed at enhancing the customer service skills of your staff. We believe in empowering employees with the knowledge and skills they need to excel in their roles, leading to improved customer satisfaction and business performance by leveraging their unique talents to create great experiences.

Ready to activate YOUR organization’s success?

Unleash the full potential of your team with Activate’s expert solutions.